Terms & Conditions

By using the 24 Floor Store website (our website), you are deemed to have agreed to these Conditions. If you do not agree with these Conditions, you do not have the right to access or otherwise use our website and, accordingly, you should not do so. We may change these Conditions at any time, with or without cause, and without actual notice to you. Such changed Conditions shall be posted on our website. You should check these Conditions periodically for changes prior to using our website. By using the Site following any modifications to these Conditions, you agree to be bound by any such modifications.

Our website is intended and directed to residents of Australia and all advertising and claims contained in the Site are valid only in Australia.

1. Product Descriptions
We will take all reasonable care to ensure that all details, descriptions, images and prices of products appearing on our website are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on our website are accurate, complete, reliable, current, or error-free. We may, at any time and without notice to you, discontinue any of the products or services currently available on the website.

2. Pricing
All prices indicated for products available via our website are the full price (where applicable) at the current rates and are exclusive of GST and delivery charges. The total cost of your order is the price of the products ordered and delivery charges.

3. Purchase Related Policies
The products and services available on our website, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof, you purchase or otherwise receive from us. Please note that samples are subject to availability.

We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Conditions.

4. Placing an Order and Order Acceptance
Orders placed on the website will be subject to 24 Floor Store’s conditions of supply.

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions (including our Privacy Policy) or if we identify a product or pricing error.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.

5. Payment
You may pay using any of the methods specified in the Payment section of our website. You confirm that the payment method that is being used is yours.

All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

6. Risk of Loss
Risk in the goods will pass to you upon delivery to you.

7. Delivery

We will deliver the goods in accordance with the delivery option selected by you during the order process. See Delivery section of our website. Any delivery timescales quoted to you are indicative only. Orders may be delivered in one or more parts. We do not accept any liability whatsoever for delayed delivery caused by any third party.

8. Returns and Cancellations
Subject to your rights at governed by Australian law, we will only accept the return of products if the products were damaged or faulty at the time of delivery to you, in which case we will (at our option) replace the products or credit your account with a full refund; or

we accept that you have received a product from us that is different to the one you ordered, in which case we will (at our option) replace the incorrect product with the correct product or credit your account with a full refund. You may not return or cancel your products or order because you change your mind.

You must pay all costs of returning products to us, however, we will refund those costs if we accept the return of products under clause our conditions. All products returned must be in their original condition and packaging (except for defective or faulty products) along with any accompanying accessories and an explanation for returning the products. If we do not accept the return of products under our conditions we will contact you to before taking further action.

9. Acceptance of Goods
Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with Section 5. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact us immediately on the details at the conclusion of this page.

10. Intellectual Property
Unless otherwise provided, all copyright and trade marks in the material on the website are owned by or licensed to 24 Floor Store. Except as permitted by the Copyright Act 1968 (Cth), no part of the website, or its contents, may be modified or reproduced by any process without the written permission of 24 Floor Store.

11. Your Obligations and Responsibilities
In the access or use of the Site, you shall comply with these Terms and Conditions and the special warnings or instructions for access or use posted on the Site. You shall act always in accordance with the law, custom and in good faith. You may not make any change or alteration to the Site or any Content or services that may appear on this Site and may not impair in any way the integrity or operation of the Site. Without limiting the generality of any other provision of these Terms and Conditions, if you default negligently or wilfully in any of the obligations set forth in these Terms and Conditions (including our Privacy Policy), you shall be liable for all the losses and damages that this may cause to Clinique Australia Online, our affiliates, partners or licensors.

12. Limitation of Liability
To the fullest extent permitted by law, the sole remedy for any claim for damages arising out of or related to any product or service listed or purchased on or through the site shall be limited to a refund of the purchase price paid for such product or service. Under no circumstances shall we or any of our business partners, or any of our or their respective officers, directors, shareholders, employees, agents or representatives, or any other party involved in creating, producing, transmitting or distributing the site or any product sold through the site, or any part thereof, be liable for any punitive, exemplary, consequential, incidental, indirect or special damages arising from or in connection with the site or any content, products or services made available or listed on it, whether for breach of contract, negligence, strict liability or otherwise, even if such party has been advised of the possibility of such damages. Some states and/or jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusion may not apply to you. In the event the foregoing limitation of liability is held to be unenforceable for any reason, then our maximum liability for any of the foregoing types of damages shall be limited to the amount that we receive for the transaction that gave rise to the claim.

13. Indemnification
You agree to defend, indemnify and hold us harmless for any loss, damages or costs, including reasonable attorneys' fees, resulting from any third party claim, action, or demand resulting from your use of our website. You also agree to indemnify us for any loss, damages, or costs, including reasonable attorneys' fees, resulting from your use of software robots, spiders, crawlers, or similar data gathering and extraction tools, or any other action you take that imposes an unreasonable burden or load on our infrastructure.

14. Privacy Policy
We understand that your right to privacy is of the utmost importance. To that end, we are committed to the protection of your personal information. Any information we collect from you is used only to fulfil your order and enhance your shopping experience. Our privacy policy appears below in detail.

What information do we ask to collect?
We ask to collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form. When ordering or registering on our site, you may be asked to enter your: name, e-mail address, mailing address, phone number and, when completing a purchase, your credit card information.

What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To process transactions; Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails; The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.
Note: You may opt out from receiving future emails at any time by using the unsubscribe feature on our website.

How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and payments are handled by the highly secure company PayPal. After a transaction, your payment information (credit cards, financials, etc.) will not be stored by us. We do however keep a record of your name, delivery address, email address, telephone number and your order details for future reference and to improve your subsequent user experience of our site.


This site is secured with 256-bit encryption. Click on the Trustwave icon for validation check.    This site is protected by Trustwave's Trusted Commerce program


Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

15. Complaints
If you wish to complain about any matter in respect of the goods please contact via the details at the conclusion of this page.

16. General
You acknowledge and agree that these conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of or purchases on our website, and supersede and govern all prior proposals, agreements, or other communications. We reserve the right, in our sole discretion, to change these conditions at any time by posting the changes on our website. Any changes are effective immediately upon posting to our website. Your continued use of our website constitutes your agreement to all such conditions. We may, with or without prior notice, terminate any of the rights granted by these conditions. You shall comply immediately with any termination or other notice, including, as applicable, by ceasing all use of our website. Nothing contained in these conditions shall be construed as creating any agency, partnership, or other form of joint enterprise between us. Our failure to require your performance of any provision hereof shall not affect our full right to require such performance at any time thereafter, nor shall our waiver of a breach of any provision hereof be taken or held to be a waiver of the provision itself. No failure to exercise and no delay on the part of either party in exercising any right, remedy, power or privilege of that party under these conditions and no course of dealing between the parties shall be construed or operate as a waiver thereof, nor shall any single or partial exercise of any right, remedy, power or privilege preclude any other or further exercise thereof or the exercise of any other right, remedy, power or privilege. The rights and remedies provided by these conditions are cumulative and are not exclusive of any rights or remedies provided by law. Time shall not be of the essence of these conditions as regards any of the times, dates and/or periods mentioned herein In the event that any provision of these conditions shall be unenforceable or invalid under any applicable law or be so held by any applicable court decision, such unenforceability or invalidity shall not render these conditions unenforceable or invalid as a whole. We will amend or replace such provision with one that is valid and enforceable and which achieves, to the extent possible, our original objectives and intent as reflected in the original provision. If you have any questions regarding these conditions, please contact us by emai